![]() KORE offers a limited warranty of defects in materials and workmanship on our watches for two (2) years after original purchase. Exchanges typically re-ship within 3-5 days after we receive them. Please include a note detailing what product you wish to exchange it for and your complete return shipping address, with email for tracking. Just repack it and ship it to the Kore Essentials, attn Exchange, 8333 Case Street, La Mesa, CA 91942. ![]() For example, if you ordered the Evolve stainless steel buckle, but decide you really wanted the Intrepid stainless steel buckle - you can ship it back and exchange it - of course the item must be unused and in original condition. If it's less, we can refund the difference back to your payment method, but can not charge you for more expensive items, as we don't keep your credit card info. Of course it must be an item of equal or lesser value. If your item arrives and you realize that you chose the wrong model or color, you're welcome to ship it back and exchange it for the product you prefer. Email Can you explain your "Exchange Policy"? We'll do our best to expedite it and make it as painless as possible. Please keep in mind that the replacement process can take 1-2 weeks to complete with shipping times, especially during a holiday season. Just email us a quick photo of the damaged area and include your name and order number. If you receive a product that is damaged or broken, or if there is anything wrong with it at all > instead of a refund, you can request a fast replacement free of charge. Customers are responsible for all return shipping costs. We credit refunds back to your original payment method. Please allow 5-7 business days for credit to appear back on you account. Ship it back to Kore Essentials, attn Returns, 8333 Case Street, La Mesa, CA 91942. If you purchased directly from Kore (this website) please include a note with your name, order number and request for a Refund. If you purchased from Amazon they require that you return it through their system. If the belt has been cut from its original length, not in original packaging or items are in used condition, a minimum of 20% restocking fee will apply. If the product is not resellable, the return will not be accepted. To receive a Full-Refund (minus shipping costs) all items must be returned in original condition (belts uncut, buckles unused) and original packaging. We offer a 30 Day Money-Back Guarantee on all our products. Email What is your 30 Day Money-Back Guarantee? If you have a warranty issue, please email a photo of the defective area, purchase date or info, product model/color and your complete name with current shipping address. We do not replace things like scratched buckles, torn leather or fraying nylon, as those issues result from every day wear and tear and are not manufacturers' defects. ![]() Generally acceptable or common usage of the particular item. Proof of purchase is required for all warranty claims. Please note: Cosmetic issues are not covered under warranty. That means if your item malfunctions under normal use within the first twelve (12) months of your purchase – we’ll replace it with the same item free of charge. We stand behind all of our products by offering a simple One Year Warranty. Warranty, Exchanges & Returns What is KORE's warranty policy?
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